Terms & Conditions

OVERVIEW
This website is operated by Prestige Carpets B.V.. Throughout the site, terms like “we,” “us,” and “our” refer to Waterhog/Prestige Carpet B.V. By visiting our site and purchasing from us, you engage in our “Service” and agree to abide by the following terms (“Terms of Service,” “Terms”).

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or country. You may not use our products for illegal purposes or violate any laws. Breaches may result in the immediate termination of your Services.

SECTION 2 - INTELLECTUAL PROPERTY RIGHTS
All content, including but not limited to, text, graphics, logos, images, and software, is the property of Waterhog/Prestige Carpet B.V. or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without express written permission.

SECTION 3 - USER ACCOUNTS
To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your account and password.

SECTION 4 - GENERAL CONDITIONS
We reserve the right to refuse Service at any time. Your information (excluding credit card details) may be transferred unencrypted across various networks. You agree not to reproduce, duplicate, or exploit any part of the Service without written permission.

SECTION 5 - PRODUCT INFORMATION AND PRICING
We strive to ensure the accuracy of product descriptions, pricing, and availability. However, we do not guarantee that descriptions or other content is error-free. Prices are subject to change without notice. We reserve the right to modify or discontinue a product at any time.

SECTION 6 - ORDER PROCESS AND PAYMENT
By placing an order, you agree to provide accurate payment information. We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or product information, or suspected fraud.

SECTION 7 - SHIPPING AND DELIVERY
Shipping times may vary based on location and availability. Any delivery dates provided are estimates and not guarantees. We are not responsible for delays or issues caused by third-party shipping providers.

SECTION 8 - RETURNS AND REFUNDS
We accept returns within 60 days of purchase, subject to our return policy. To initiate a return, please contact our customer service team at mats@waterhog.eu. Refunds will be processed to the original payment method within 14 days after receipt of the returned product.

SECTION 9 - ACCURACY AND COMPLETENESS
We do not guarantee that all information on this site is accurate, complete, or current. Content is provided for general information and should not be relied upon without consulting more accurate sources.

SECTION 10 - MODIFICATIONS TO SERVICE AND PRICES
Prices are subject to change without notice. We reserve the right to modify or discontinue the Service without notice. We are not liable for any changes, suspensions, or discontinuance.

SECTION 11 - BILLING AND ACCOUNT INFORMATION
We may limit or cancel quantities purchased per order. If we make changes to your order, we may notify you using the provided contact details. You agree to provide accurate and updated information.

SECTION 12 - OPTIONAL TOOLS
We may provide access to third-party tools, which you use at your own risk. Future services or features offered will also be subject to these Terms.

SECTION 13 - THIRD-PARTY LINKS
Our site may contain links to third-party websites. We are not responsible for evaluating the content or accuracy of these sites and bear no liability for any transactions with third parties.

SECTION 14 - USER COMMENTS AND FEEDBACK
If you send us feedback or suggestions, you grant us the right to use them without restrictions. We may remove any content deemed inappropriate or unlawful at our sole discretion.

SECTION 15 - PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.

SECTION 16 - ERRORS AND INACCURACIES
Occasionally, there may be errors related to product descriptions, pricing, and availability. We reserve the right to correct errors and cancel orders if necessary.

SECTION 17 - PROHIBITED USES
Prohibited uses include unlawful purposes, violating rights, submitting false information, and transmitting malware. We reserve the right to terminate access for violations.

SECTION 18 - DISCLAIMER OF WARRANTIES
We do not guarantee that our Service will be error-free or uninterrupted. The Service is provided “as is” without warranties of any kind.

SECTION 19 - LIMITATION OF LIABILITY
Waterhog/Prestige Carpet B.V. will not be liable for any damages arising from your use of our Service or products, including lost profits or data.

SECTION 20 - INDEMNIFICATION
You agree to indemnify and hold Waterhog/Prestige Carpet B.V. harmless from claims arising from your use of our Service or violation of the Terms.

SECTION 21 - SEVERABILITY
If any part of these Terms is deemed unlawful, it will be removed without affecting the validity of the remaining provisions.

SECTION 22 - TERMINATION
These Terms remain effective until terminated by either you or us. You may terminate by ceasing to use the site. We may terminate access if you violate any terms.

SECTION 23 - GOVERNING LAW
These Terms are governed by the laws of Belgium.

SECTION 24 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms. Your continued use of the website after changes indicates acceptance.

SECTION 25 - CONTACT INFORMATION
For any questions about these Terms of Service, contact us at mats@waterhog.eu.